FAQ

Where Do You Ship to?

Rainriver can ship to anywhere in the world!

How Much Does Shipping Cost?

In general, it costs $5 for light-weight clothing orders. For heavy or bulk orders, shipping can cost up to $10. 

How Long Does it Take to Ship?

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.

Which Payment Methods do You Accept?

We accept PayPal, Visa, Mastercard, and American Express. 

What Kinds of Information Do You Send Through Your Newsletter?

We often send news, updates, and discounts or coupon codes.

How Are the Product Measurements Displayed in the Size Chart Determined?

Before the size measurements are established, the product is laid down. Then, the length is determined by measuring the distance from the top of the neck to the bottom of the garment. The width of the product is measured from one shoulder to the other.

What If My Order Never Arrives?

If your order didn't end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at info@rainriverpnw.com noting your order number. We'll see what can be done.

What If My Order is Damaged When I Recieve It?

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

What Should I Do If I Received the Wrong Clothing Size?

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size provided on the size chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at info@rainriverpnw.com and we'll let you know what your next steps are.

If you have any other specific or unanswered questions, you can contact us directly by clicking here.